Privacy Policy

Introduction

Welcome to OpenHaus ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile application (collectively, the "Platform").

Please read this Privacy Policy carefully. By accessing or using our Platform, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Platform.

Information We Collect

We collect several types of information from and about users of our Platform, including:

Personal Information

• Account Information: When you create an account, we collect your name, email address, username, and password.
• Profile Information: Information you provide in your user profile, such as your photo, bio, and location preferences.
• Contact Information: If you contact us, we may collect your name, email address, phone number, and any other information you provide.

Usage and Device Information

• Device Information: We collect information about the device you use to access our Platform, including hardware model, operating system, unique device identifiers, and mobile network information.
• Log Data: We automatically collect log information when you use our Platform, including your IP address, browser type, pages viewed, time spent on pages, and referring website addresses.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our Platform and hold certain information to enhance your experience.

Location Information

With your consent, we collect precise location information from your device when you use the check-in feature at properties. This helps us verify your presence at a property and enables you to leave feedback about properties you've visited.

User Content

We collect and store the content you create, upload, or receive from others when using our Platform, including:

• Notes and feedback about properties
• Comments and replies to other users
• Ratings and reactions to properties and other users' content
• Photos you upload related to properties

How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Platform
• Process and complete transactions
• Verify your identity and presence at properties during check-ins
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Communicate with you about products, services, offers, and events, and provide news and information we think will be of interest to you
• Monitor and analyze trends, usage, and activities in connection with our Platform
• Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of OpenHaus and others
• Personalize your experience by presenting properties and content tailored to your interests and preferences
• Aggregate and anonymize data to create insights about the real estate market and user preferences

Information Sharing and Disclosure

We may share your information in the following circumstances:

• With Other Users: When you post public notes, comments, or other content, this information is visible to other users of the Platform. Your public profile information is also visible to other users.
• With Service Providers: We share information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.
• For Legal Reasons: We may disclose information if we believe in good faith that disclosure is necessary to (a) comply with applicable laws, regulations, legal processes, or governmental requests; (b) enforce our Terms of Service; (c) detect, prevent, or address fraud, security, or technical issues; or (d) protect the rights, property, or safety of OpenHaus, our users, or the public.
• Business Transfers: If OpenHaus is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share information with third parties when you give us your consent to do so.
• Aggregated or De-identified Information: We may share information that has been aggregated or de-identified so that it can no longer reasonably be used to identify you.

Your Choices and Rights

Account Information

You can update your account information at any time by logging into your account and accessing your profile settings. You may also contact us directly to request updates to your information.

Location Information

You can control whether we collect precise location information through your device settings. However, disabling location services will affect your ability to use certain features, such as the check-in functionality.

Cookies and Tracking Technologies

Most web browsers are set to accept cookies by default. You can usually set your browser to remove or reject cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Platform.

Marketing Communications

You can opt out of receiving promotional emails from OpenHaus by following the instructions in those emails or by adjusting your notification preferences in your account settings.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, such as the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information
• Restrict or object to our processing of your information
• Data portability (receiving your data in a structured, commonly used format)
• Withdraw consent where our processing is based on your consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Platform. Any transmission of personal information is at your own risk.

Children's Privacy

Our Platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on our Platform. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. If we make material changes, we will notify you by email or through a notice on our Platform prior to the changes becoming effective. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: